Our Commitment to the Well-Being
of our Guests and Associates
The Inn at the Quay has always adhered
to a stringent health and safety program
designed to address a broad spectrum
of contaminants, including COVID-19.
During this pandemic, we have amplified
our attention to hygiene and cleanliness
in our common areas and guest rooms,
closely following the latest advice of the
Public Health Agency of Canada and our
federal, provincial and local authorities
in compliance with all applicable laws.
We hope that our continued attention to
rigorous cleaning will provide you with
confidence that our hotel is prepared to
We want you to know that while you are
our guest, we will do everything we can
to ensure your comfort. If we can assist in
any way, please do not hesitate to ask.
Below are some of the things we are
doing to ensure your well-being:
We have provided enhanced training in hygiene processes and compliance requirements.
We have increased the frequency of disinfecting and sanitizing hightouch surfaces, including elevators and elevator buttons, door handles, washrooms and the front desk area.
We have heightened our focus on the disinfection of high-touch items in guest rooms and use products which have been proven to be highly effective in virus mitigation.
Our associates are wearing personal protective equipment.
Physical distancing protocols are being followed.
We are following the cleanliness guidelines as set out by the PHAC and CDC, as well as using their approved sanitizing products.
Appointment of a Cleanliness Champion.
Added hand sanitizing stations in hightraffic areas.
Screening of associates and vendors,including temperature checks.
Masks and gloves worn by associates inhigh traffic areas.
Introduced social distancing protocols and supporting signage.
Minimize guest touchpoints through the repositioning and/or removal of excess furniture.
Provided training, protective equipment guidance and FAQs to associates.
Installed plexiglass at check-in stations.
Ongoing sanitization of key cards and pens.
Added a hand sanitizer station for guests.
Masks and gloves provided to staff at the Front Desk.
Hand sanitizing stations available throughout all public spaces.
Added social distancing signage.
Increased the frequency of disinfecting and sanitizing all hard surfaces and fixtures.
We have removed non-essential items (in-room collateral and other high-touch items); available upon request.
Placed hand-sanitizing wipes in guest rooms.
Limit associates entry to guest rooms.
Introduced a Room Recovery Protocol, in the case of a COVID-19 positive guest.
Food & Beverage
Updated food handling and service guidelines.
Introduced additional cleaning and sanitizing protocols.
Introduced new approaches to buffets, catering and banquets.
Self-serve beverage stations have been replaced with beverage service.
Disposable or laminated menus for sanitizing/disinfecting.
Tables and chairs sanitized between each guest.
Social distancing practiced through repositioning of tables.
Condiments available from kitchen upon request.
Improved contactless payment options.
Meetings & Events
Room setups have been configured to allow for social distancing.
Staggered meal time to avoid congestion.
Tables and chairs wiped down during breaks in meetings.
Strict food handling and service guidelines in effect.
Sanitizer available throughout event space.
Recommend use of personal smart devices and tablets for taking notes.
Pens and pads will be provided upon request.
Services & Amenities
Updated operation practices for pools, fitness centres, club lounges and other amenity spaces.
Increased cleaning and disinfecting of equipment and furniture.
Sanitizer wipes available for guests.
Implemented maximum capacity guidelines for some services and amenities.