hotel from boardwalk

Answers to your hotel getaway questions | FAQ

When is check-in and check-out?

  • Our front desk team welcomes you at 4pm, and bids you farewell at 11 am

I have a few special requests, where can I share those?

  • We love making your stay extra special! Email us at with any personal touches you’d like us to add.

Are pets welcome?

  • Absolutely! We charge a modest pet deposit of $50 per stay.

What if I need to cancel?

  • Life happens! You can cancel your booking up to 24 hours prior to your arrival day.

Do you provide room service?

Do you have accessible rooms?

What about parking?

  • For a small daily fee of $13 per vehicle plus applicable taxes, we feature an onsite covered parkade.

How far is downtown New Westminster?

  • It’s just a 5-minute stroll away! Get ready to fall in love with our charming neighbourhood.

How long does it take to get to downtown Vancouver?

  • If you have meetings or you’re wanting to explore the city, downtown Vancouver is just 25 minutes away via the Skytrain or a scenic 45-minute drive.

What's the payment policy?

  • We love simplicity and security, so we accept credit cards exclusively.

Are there any taxes I should be aware of?

  • Yes, there’s a 16% tax applicable.

How can I join the Inn At The Quay team?

I'm from the media and have a few questions. Who can I talk to?

  • Our go-to person for all media inquiries is Mindy Cummings from Aerial Communications Group.