On March 18, 2020 the Government of British Columbia declared a public emergency in an effort to keep everyone safe during this unsettling time. This declaration affects public facilities, including restaurants and bars, recreation facilities, museums and fitness centres among other places.
We feel it is our responsibility to do whatever it takes to keep our guests and staff safe and healthy and have made the very difficult decision to temporarily close the following services:
We know this is inconvenient and is contrary to our desire to do whatever we can to make your stay comfortable and easy, but we hope that this action will help flatten the curve.
These are extraordinary times, and while we prefer to be able to operate as usual, we hope you will understand that our decision was made in the best interest of our community health with the guidance of our public health agencies.
We continue to closely monitor the Health Canada, the Centers for Disease Control (CDC) and the World Health Organization (WHO) statements regarding the novel coronavirus (COVID‐19) cases and following guidelines from these agencies and the local health departments.
The well‐being of our guests and associates is of paramount importance.
We are waiving individual cancellation fees up to 48 hours prior to arrival, for hotel stays through June 30, 2020.
We continue to monitor the evolving situation and will be keeping this policy under review.
We take standards for hygiene and cleanliness very seriously, and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our hotels are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID‐19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:
Cleaning Products and Protocols: Our hotels use cleaning products and protocols, which are effective against viruses, including:
For the most updated information, please refer to the following or your local health authority.
April 24, 2020